TechHealth FAQs

Click here for our Xpress Referral system. No password necessary!

Client Login

Frequently Asked Questions

General Questions

Why utilize TechHealth's CONNECTIONS™ online system?

TechHealth's technology capabilities expedite the referral process, improves the quality of ancillary services and reduces indemnity time. With the just a few click, stacks of paper are replaced by a single on-line system for greater organization, security and ease of use.

By accessing our web page, you can:

Initiate referrals on-line
Review and track the status of individual referrals
View status notes and updates, copying critical information into your own system
Receive electronic copies of progress and final evaluative reports
Request savings reports generated for individual patients

What services are offered?

TechHealth CONNECTIONS™ offers the following services:

Diagnostic Imaging (MRI and CT)
Home Health Nursing and Infusion Therapy
Physical Therapy
DME, Electrotherapy, and Orthotics & Prosthetics
Translation

How do I login?

Simply input your assigned user ID and password information and hit "Login".

What if I'm a new user?

Contact Customer Service by calling us toll free at 1-877-611-3415 or by using our convenient online contact form to get a user ID and password issued.

You also have the option of going directly to the Xpress Referral System to submit your order. You will receive a confirmation email or phone call keeping you updated about progress. Your user information will be captured in our system and a user ID and password will be emailed to you for future use. From this point forward when logging in, your information will automatically be populated in the required fields of the Xpress Referral.

Can I select my own password?

Yes. Once you've logged in, you have the option of changing your password by selecting "My Tools" on the top menu bar. If you have any questions, please call Customer Service at 1-877-611-3415.

What if I forgot my password?

If you have forgotten your password, please email Customer Service by using our convenient online contact form or call 1-877-611-3415.

How do I create a referral?

You have the ability to create an Xpress Referral with or without a user password. If you are a new user, you have the option to contact Customer Service at 1-877-611-3415 to receive an assigned password or you can go directly to the Xpress Referral to submit your order. You will receive a confirmation email or phone call keeping you updated on progress. Your user information will be captured in our system and a user ID and password will be emailed to you for future use.

If you have a password, login and select the "Xpress Referral" button at the top of the page. Choose this for any new patient. On this page is also a list of patients with open referrals. If you select the "Create" button next to your patient's name, an Xpress referral form will pop up with all of your information and the patient's information already filled in. Fill in any remaining blank fields and make any corrections to the data, then select required services by checking the boxes on the form. Any notes, such as an open MRI required or any special needs, can be typed into the referral form. When you've completed the form, simply hit "Submit".

Click here for detailed, step-by-step instructions for using our Xpress Referral system. (PDF - Opens in new window)

What happens after I submit my referral?

A box appears on your screen indicating the referral was received. Within a short time, you will receive a confirmation email or fax. This will summarize the services requested along with all the patient demographic information. Once your service has been scheduled, you will receive details regarding the patient's appointment time and location.

During the course of treatment, updates will be provided including reports and status information. This is available at any time after logging in or by calling 1-877-611-3415.

How do I view patient history?

Once you have entered your password, you have the ability to access your patients' history. For patients with open referrals, find the patient listed and select the "View" notes button. If the referral has already been completed, search for the patient's name, social security number or claim number. When the patient's name is displayed, select the "View" notes button.

To view patient medical reports or even prescriptions, select the "Patient Notes" button next to your patient's name.

How do I create a referral after viewing notes?

After viewing the patient's notes, you realize you need to place another referral for this patient. Simply close the patient notes screen (click "Close this Window") and select the "Create" referral button located to the left of the patient's name.

What if I have a problem or issue?

Contact our customer service department by using out convenient online contact form or call us toll free at 1-877-611-3415 24 hours per day, 7 days per week.

Diagnostic Imaging

Do you provide second opinions?: Yes. We offer a comprehensive age of injury report for a fee of $175 for CT and MRI, however all MRI reports include a standard comment on age of injury at no fee.
What type of units do you offer to accommodate patients?: We have providers with closed, open and stand-up units. For more information, please see our Diagnostic Imaging page.
How soon can an injured worker be scheduled?: We will attempt to schedule RUSH request within 24 hours. Standard referrals are scheduled within 3 business days and EMG / NCS within 5 business days from the date of referral.
How soon will I receive a report?: RUSH reports are obtained within 24 hours of the appt date; standard reports are within 48 hours and EMG/NCS reports are received 5–7 business days
Can an injured worker be scheduled close to home or work?: Yes. We can accommodate the injured worker by coordinating appointment near home or work, as well as around the work schedule.
Do I have real-time access to injured worker's information?: There is 24/7 access to real-time claims status, notes and provider reports through TechHealth's online system.

Physical Therapy

How often does TechHealth follow up on compliance?: Compliance is checked mid-way through treatment (every 2 weeks) to ensure the patient is being compliant.
Is a script required for initial visit?: A script is not required for evaluation visits; however it will be required for the start of treatment.
When are progress notes / discharge reports received?: Progress notes and / or discharge reports are obtained and sent at the end of treatment or every 30 days.
Will I be notified of claimant no-shows?: Yes. Notification will be provided as soon as TechHealth has been informed.
Are controls set in place for treatment to mirror script specifications?: TechHealth enforces authorizations to hold true to the number of visits and date specification regardless of patient compliance.
Do I have real-time access to injured worker information?: There is 24/7 access to real-time claims status, notes and provider reports through TechHealth’s online system.

Durable Medical Equipment (DME)

What is covered under DME?: DME covers over 35,000 types of equipment, electrotherapy, O&P, medical supplies, and home and vehicle modifications. For more information, please see our Durable Medical Equipment page.
Do you offer same day delivery on products/services?: Yes. Request for same day service must be received by 11:00am local time to the patient.
How long does it take to deliver DME items?: Per our Best Practice Standard, if a script is provided, a standard delivery is 3-5 business days and RUSH deliveries are next day.
Is the script needed for items?: Yes. A script is required to verify the correct item is being delivered.
Does TechHealth have a rental conversion program?: Yes. TechHealth will apply 2 months of the rental rate toward the purchase item. Some items are not available for this program such as Dynasplints, CPMs, etc. Call a TechHealth representative at 1-877-611-3415 if unsure.
How frequent is authorization needed for rentals?: Authorization requests are needed 8 days prior to expiration of monthly rentals and 10 days prior to expiration of daily rentals.
Is the delivery of DME items limited to only the home?: No. All equipment can be delivered to a hospital, home or alternative address.
Do I have real-time access to injured worker information?: There is 24/7 access to real-time claims status, notes and provider reports through TechHealth's online system.

Home Health / Catastrophic Care

Is there coverage after normal business hours?: TechHealth provides coverage 24/7 which includes a full time staff over the weekends.
Do we need a doctor’s order to staff services?: Yes. TechHealth needs the doctor's order to staff for all home health services with the exception of a homemaker / companion service.
What are the standard Catastrophic injury classifications?: The standard classifications include multiple / complicated fractures or trauma, spinal cord injuries, traumatic brain injuries, crushing injuries, complicated or chronic wounds, burns, amputations, ostomy, organ transplants, blindness, HIV and cardiac issues.
Can you provide injectable meds, infusion meds, and TPN?: Yes. We can provide all three.
Can you provide Wound V.A.C. therapy?: Yes. TechHealth can arrange for the wound vac (canisters and dressings) to be delivered as well as arrange for high-tech nursing.
Do I have real-time access to injured worker information?: There is 24/7 access to real-time claims status, notes and provider reports through TechHealth's online system.
Can you provide same day services?: Depending on availability of services requested, yes we can.
Can the nurse bring the medical supplies?: Depending on the home health agency. Some agencies have a supply closet and some do not.
Can the HHA transport the IW?: It depends on the home health agency’s policies and their insurance coverage.
Can you provide pain pumps and/or nursing to refill the pain pump?: Yes, TechHealth can.

Home Modifications

What is covered under Home Modifications?: Ramps, Bathroom Modifications, wheelchair accessibility, Home Renovations generators, vehicle lifts, and full vehicle conversions.
Are prescriptions required for Home Modifications?: Prescriptions are not always required. This will vary from state to state and will also depend on the service. For example a driver’s evaluation would require a prescription.
What are the advantages of using TechHealth for Home Modifications?: TechHealth has in house Project Managers, single point of contact, national recognized standards.
How will I know TechHealth will deliver a satisfactory outcome?: TechHealth uses fully credentialed and insured vendors. TechHealth will also deliver time and cost savings.
Who would be a good candidate for Home Modifications?: Paraplegics, Quadriplegics, spinal cord injuries, traumatic brain injuries are typical patients who require Home modifications.
What type of vehicle modifications does TechHealth do?: TechHealth can provide all types of vehicle modifications, Purchase fully modified vehicles, Modify existing vehicles, and provides scooter and power chair lifts for ambulatory patients.
What are the advantages of using TechHealth for vehicle modifications?: We simplify a complex process, reduce our customers' liability and provide detailed cost information.

Please contact use our online contact form or call us toll free at 1-877-611-3415 for any other assistance.